Customer Success

We're Experts At Connecting The Dots

Our customer success team is dedicated to your goals as a 3E Exchange user. Whether it's navigating your internal systems, determining best practices for supplier outreach, or understanding new standards and regulations, we'll proactively make sure you're getting the full benefit of our solutions.

Customer Care With Every Plan

Free

Included in all plans

Resources

Knowledge Base
Training Webinars
Survey Support

Email Support

Hours: 4 am - 4 pm (MST)

Chat Support

Respond in under 5 minutes (M-F)

Pro

Advanced Support

Resources

Account Manager
Knowledge Base
Training Webinars
Survey Support

Email Support

Hours: 4 am - 4 pm (MST)

Chat Support

Priority support

Check-ins

Guaranteed Uptime

99.9% availability

Enterprise

Premier Support

Resources

Account Manager
Knowledge Base
Training Webinars
Survey Support
API integration

Email Support

Hours: 4 am - 4 pm (MST)

Chat Support

Priority support

Bi-weekly or monthly check-ins

Guaranteed Uptime

99.9% availability

Onboard Training

Our onboard training is designed to match each users specific goals. You'll be assigned a dedicated team member that will be your primarily point of contact through the lifetime of your account, driving your success with a personalized experience.

Chat with us

Help Center & Resources

3E Exchange's help center is actively maintained , updated regularly to make sure all of our users are getting the educational support they deserve. Use our platform with complete confidence to reach and exceed your supply chain goals.

Learn More

Investing In Your Success

More than support. We build relationships for you to succeed.

We're Experts At Connecting The Dots

Free

Included in all plans

Pro

Advanced Support

Enterprise

Premier Support

Onboard Training

Help Center & Resources

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